Frequently Asked Questions (FAQ)
How do I register for a course?
You can register online through our course calendar, email us directly, or call our office. Upon registration, you’ll receive confirmation with course details, venue information, and pre-course materials within 24 hours.
What government funding options are available for courses?
Most courses qualify for SkillsFuture Credits, UTAP (Union Training Assistance Programme), PSEA (Post-Secondary Education Account), and Absentee Payroll funding. Corporate clients may also claim under the Workforce Skills Qualifications (WSQ) scheme.
Can I reschedule my course if I can't attend?
Yes, free rescheduling is allowed once if you notify us at least 48 hours before the course date. You can transfer to any available session within 6 months of your original booking.
How long is my course certificate valid for?
Certificate validity depends on the course type. Most certifications are valid for 2-3 years and require renewal. We’ll send renewal reminders before expiry to ensure your certification remains current and compliant.
What is your refund policy if I need to cancel?
Cancellations made 7 days or more before the course receive a full refund. Cancellations within 7 days are subject to a 50% administrative fee. No refunds for no-shows or same-day cancellations.
Do you offer corporate training packages?
Yes, we provide customized corporate training solutions for companies. Group bookings of 10 or more participants enjoy discounted rates. We can also conduct on-site training at your workplace for convenience.
What are the minimum requirements to enrol in a course?
Most courses require participants to be at least 18 years old with basic English proficiency. Specific courses may have additional prerequisites like prior certifications or work experience, which are listed on individual course pages.
When will I receive my course certificate?
Digital certificates are issued immediately upon successful completion. Physical certificates are mailed within 7 working days. You can also collect hard copies from our office during business hours if preferred.
Can I claim SkillsFuture Credits for multiple courses?
Yes, you can use your SkillsFuture Credits across multiple eligible courses until your credits are depleted. Simply apply your credits during checkout for each course registration. Credits do not expire and accumulate annually.
What payment methods do you accept?
We accept major credit cards, PayNow, bank transfers, and company cheques. Corporate clients can request invoice billing with NET 30 payment terms. Full payment is required before course commencement unless arranged otherwise.
Is there a minimum class size for courses to run?
Courses require a minimum of 6 participants to proceed. If a class is undersubscribed, we’ll notify you 5 days before and offer alternative dates or a full refund at your preference.
Do you provide course materials and equipment?
All course fees include comprehensive training materials, equipment, and refreshments. You’ll receive workbooks, handouts, and access to online resources. Just bring a notebook and writing materials for personal notes.
Can I transfer my course slot to another person?
Yes, course transfers to another participant are allowed up to 3 days before the course date at no additional charge. Simply notify us with the new participant’s details for our records.
Are your courses conducted in languages other than English?
Most courses are conducted in English. Selected popular courses are available in Mandarin upon request. For customized corporate training, we can arrange trainers who conduct sessions in your preferred language.
What happens if I fail the course assessment?
Participants who don’t pass may retake the assessment once for free within 30 days. If additional training is needed, you can re-attend the course at 50% discount. We’re committed to your success.