- 0 hours
- 200
Assure Safety Pte Ltd intends to offer training to both commercial and residential cleaners. To deliver quality cleaning outcomes to service buyers, cleaning industries are committed to deepen the technical skillset of the cleaners. There has been an increase in the demand for cleaning services. In addition, The Government had jointly accepted the Tripartite Cluster for Cleaners (TCC)’s recommended mandatory training requirement under the Skills Framework for Environmental Services. The enhanced training requirement would equip cleaners with the knowledge and skills needed to carry out their work safely, as well as achieve higher productivity and better service delivery. From 31 December 2022 onwards, cleaning businesses must ensure that all cleaners attain:
(i) one Workplace Safety and Health (WSH) module, AND
(ii) one Core module
The following performance gaps were tabulated based on consolidated feedbacks from the various stakeholders in different cleaning companies. They have provided insights over the worker’s performance and competency issues in Customer Management (L3) AOP.
LO1: Implement Organizational Procedures for Effective Customer Handling
LO2: Apply Effective Decision-Making Techniques to Address Service Challenges
LO3: Identify and Apply Effective Communication Skills for Collaborative Problem-Solving with Customers
LO4: Apply Effective Problem-Solving and Solution Implementation Techniques to Address Service Abnormalities
Those job related to effective communication and customer services.
Assumed Skills and Knowledge
• No formal qualification or education.
• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e., Workplace Literacy and Numeracy(WPLN) Level 2. Assumed Attitudes
• Have knowledge on own work role and corresponding responsibilities.
• Have knowledge of the cleaning agents used in performing cleaning activities.
Individual Sponsored
Company Sponsored
For Classes commencing on or after 1st Jan 2024
| Original Course Fee: $220.00 | Individual Sponsor | Company Sponsored | ||||
| Before GST | With GST | Non-SME | SME | |||
| Before GST | With GST | Before GST | With GST | |||
| For Singapore Citizens aged 40 years and above | $66.00 | $85.80 | $66.00 | $85.80 | $66.00 | $85.80 |
| For Singapore Citizens and PRs aged 21 years and above | $110 | $129.80 | $110 | $129.80 | $66.00 | $85.80 |
| Foreigner (Full Course Fee) | $220 | $239.80 | $220 | $239.80 | $220 | $239.80 |
Course ID : TGS-2024046134
Funding Validity Period: 2024-05-28 to 2026-05-27
You can register online through our course calendar, email us directly, or call our office. Upon registration, you’ll receive confirmation with course details, venue information, and pre-course materials within 24 hours.
Most courses qualify for SkillsFuture Credits, UTAP (Union Training Assistance Programme), PSEA (Post-Secondary Education Account), and Absentee Payroll funding. Corporate clients may also claim under the Workforce Skills Qualifications (WSQ) scheme.
Yes, free rescheduling is allowed once if you notify us at least 48 hours before the course date. You can transfer to any available session within 6 months of your original booking.
Certificate validity depends on the course type. Most certifications are valid for 2-3 years and require renewal. We’ll send renewal reminders before expiry to ensure your certification remains current and compliant.
Cancellations made 7 days or more before the course receive a full refund. Cancellations within 7 days are subject to a 50% administrative fee. No refunds for no-shows or same-day cancellations.
