Customer Service Excellence (Level 1)

8.33 hours
SGD 300
SGD 300
SGD 28 SIN MING LANE, MIDVIEW CITY, #02-137 Singapore 573972

About This Course

At the end of the training, the learners will be able to follow guidelines to provide positive customer service to a diverse range of customers.

 

What You’ll Learn

Assure Safety Pte Ltd intends to offer training for Food and Beverage (F&B) operational staff in the food services sector.

Employers must ensure that their Singapore citizen and PR food services workers meet the food services PWM training requirements of attaining at least 2 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

Employers will be given a grace period to comply with the food services PWM training requirements:

• For new hires: six months from the new hire’s date of employment

• For existing employees: up till 29 February 2024 (one year from the food services PWM implementation on 1 March 2023)

Through proper Workplace Safety & Health (WSH) training, food services workers will be able to reduce workplace risks and increase their productivity while offering positive food service experiences to customers.

 

Relevant Job Role(s)

Food handlers of both retail and non-retail food establishments

 

Minimum Entry Requirement

Able to understand, read and write in basic English.

 

Attendance & Assessment

Kindly note that you are required to achieve a minimum of 75% attendance and be certified competent in all the assessment components.

Should you fail to meet the attendance/assessment requirements and/or terms and conditions of SSG’s funding, you will not be eligible for the course fee funding and will have to bear the full course fees.

Individual Sponsored

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

Company Sponsored

  • Absentee Payroll Claimable: $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.

Union Training Assistant Programme (UTAP)

  • UTAP Claimable: NTUC member enjoy 50% unfunded course fee support for up to $500 per year.

For Classes commencing on or after 1st Jan 2024

Original Course Fee: $300.00 Individual Sponsor Company Sponsored
Before GST With GST Non-SME SME
Before GST With GST Before GST With GST
For Singapore Citizens aged 40 years and above  $90 $117  $90 $117  $90 $117
For Singapore Citizens and PRs aged 21 years and above $150 $177 $150 $177 $90 $117
Foreigner (Full Course Fee) $300 $327 $300 $327 $300 $327

Course ID : TGS-2023022111

Funding Validity Period: 2023-10-05 to 2027-10-04

Frequently Asked Questions (FAQ)

You can register online through our course calendar, email us directly, or call our office. Upon registration, you’ll receive confirmation with course details, venue information, and pre-course materials within 24 hours.

Most courses qualify for SkillsFuture Credits, UTAP (Union Training Assistance Programme), PSEA (Post-Secondary Education Account), and Absentee Payroll funding. Corporate clients may also claim under the Workforce Skills Qualifications (WSQ) scheme.

Yes, free rescheduling is allowed once if you notify us at least 48 hours before the course date. You can transfer to any available session within 6 months of your original booking.

Certificate validity depends on the course type. Most certifications are valid for 2-3 years and require renewal. We’ll send renewal reminders before expiry to ensure your certification remains current and compliant.

Cancellations made 7 days or more before the course receive a full refund. Cancellations within 7 days are subject to a 50% administrative fee. No refunds for no-shows or same-day cancellations.

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